Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a professional manufacturer specializing in advanced ceramic parts. You are welcome to visit our production facility.
Do you provide samples for quality checking?
Yes, we can provide samples for your evaluation. Standard samples are typically free with freight collect.
What is the typical lead time for shipping?
For items currently in stock, we ship within 48 hours. For customized projects, the lead time depends on the complexity and quantity.
How do you handle customized product requests?
We fully support custom-made demands based on specific materials, dimensions, and technical drawings to meet your unique application needs.
How do you ensure the quality of the ceramic parts?
We implement a rigorous quality control system including sampling inspections per international AQL standards and 100% cosmetic inspections.
What is the response time for a price quotation?
We typically provide a quote within 24 hours of receiving your inquiry. For urgent requirements, please highlight this in your communication.